CONTACT
Two addresses, both monitored. Writing to the right one gets you a faster answer — billing questions go to support, anything about your data goes to privacy.
Support — accounts, billing, the product
Use this for: subscribing and renewing, cancelling, refunds, a charge you do not recognise, logging in, features that do not work, or a report about another account.
Privacy — your data and your rights
Use this for: access, export, correction, restriction or deletion of your personal data, withdrawing your MYA data consent, or any question about the Privacy Policy.
To delete your account and its data, you can also use the dedicated page: Delete your Lunamya account.
Send us a message
This form opens your own email app with the message filled in, so your words travel directly to our mailbox. Fill in your email and your message, then send it from your mail app.
What to include
- The email address on your Lunamya account, if it differs from the one you are writing from.
- For billing: the date and amount of the payment, and your Dodo Payments receipt if you have it.
- For a technical problem: what you did, what you expected, and what happened instead.
Before you write
Several common questions are already answered in writing: what the plans cost on the Pricing page, how to cancel or ask for a refund in the Refund and Cancellation Policy, and how your data is handled in the Privacy Policy.
MYA is an AI life guide, not a therapist or an emergency service. If you are in crisis, contact your local emergency number or a helpline — see section 3 of the Terms of Service.